Go99's Terms and Conditions – Essential reading before becoming a member

These terms and conditions apply to all users of the go99 platform and its services. go99 is an international online gaming platform operating under valid licenses across multiple countries.

By accessing this platform or using any of its services, you confirm that you have read, understood, and agreed to these terms. If you do not agree, please refrain from using go99's services.

To use go99's services, you must create a personal account. During registration, you are required to provide truthful, accurate, and complete information.

• Each person may only hold one account. Creating multiple accounts is strictly prohibited.
• It is your responsibility to keep your account password and login credentials strictly confidential.
• Any changes to your account details must be reported to go99 promptly.
• You may not allow anyone else to access or use your account.
• Go99 may request a national ID or other supporting documents for identity verification when required.

If suspicious activity is detected, go99 reserves the right to investigate or suspend an account without prior notice.

Go99's services are for adults only. You are not eligible to use go99 if any of the following conditions are not met:

• You must be 18 years of age or older.
• Online gaming is not legally prohibited in your current location or country of residence.
• You are using the service voluntarily and solely for personal entertainment.
• You have not been previously banned by go99.

Go99 accepts deposits via bKash, Nagad, Rocket, and other popular mobile banking methods available in Bangladesh. The following conditions apply to all deposits:

• The minimum deposit amount is BDT 100.
• Deposits must be made from a mobile banking account registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• Deposits are typically credited to your go99 wallet within 5–15 minutes.
• If there is a delay due to technical issues, please contact the support team.
• Go99 does not charge any deposit fees, though your mobile banking provider's own charges may apply.

The following rules apply when withdrawing winnings or funds from your go99 account:

• The minimum withdrawal amount is BDT 300.
• Withdrawals can only be made to your registered mobile banking number.
• Withdrawals will not be processed until identity verification is complete.
• Standard withdrawals are processed within 1–24 hours.
• VIP members receive faster withdrawals on a priority basis.
• Wagering requirements must be met before withdrawing winnings from bonuses.
• Go99 reserves the right to hold withdrawals for up to 30 days in cases of suspicious transactions.

Go99 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which you must read before claiming.

• Welcome Bonus: Available to new members on their first deposit. Can only be claimed once.
• Wagering Requirement: To withdraw bonus funds, a required wagering amount must be met (typically 15x to 30x).
• Free Spins: Applicable to specific games only; must be used before expiry.
• Cashback: Applicable to real money bets only, not bonus bets.
• Claiming a new bonus while another is still active may result in the first bonus being cancelled.
• Go99 reserves the right to modify or cancel any bonus offer at any time.

All games on go99 are powered by internationally certified RNG (Random Number Generator) technology, ensuring completely fair and unbiased outcomes.

• If a technical error affects game results, go99 reserves the right to void the impacted rounds.
• Go99 is not liable for any game interruptions caused by loss of internet connection.
• In Live Casino games, the dealer's decision is final.
• Odds in Sports Betting are final — if odds change after a bet is placed, the original odds at the time of the bet will apply.
• Exploiting any bugs or glitches in the system or games is strictly prohibited.

Go99 is committed to responsible gaming. We want our members to enjoy gaming as entertainment, not as a source of addiction or financial hardship.

• Go99 gives every member the option to set spending limits and time limits.
• Contact support at any time to temporarily or permanently close your account.
• If you notice signs of gaming addiction, we strongly recommend seeking professional help.
• Go99 may proactively restrict an account if problem gambling is suspected.

For more details, visit our Responsible Gaming View page.

The following activities are strictly prohibited on go99. Violations may result in account termination and legal action:

• Creating or operating multiple accounts.
• Registering using another person's identity or personal information.
• Using the platform for money laundering or processing illegal funds.
• Using bots, scripts, or automation tools.
• Exploiting bugs or vulnerabilities in the game system.
• Colluding or cheating with other players.
• Harassing go99 staff or other users.
• Abusing bonuses or attempting to claim multiple bonuses.

Go99 takes the protection of your personal information very seriously. Our full privacy policy is available on a dedicated page.

• Your information is not shared with third parties, except where required by law.
• All data is secured with 256-bit SSL encryption.
• Information provided during registration is used for service delivery and security purposes.
• Contact our support team to view or delete your data.

For details, see our Privacy Policy View page.

Go99 may suspend or permanently close an account without prior notice for the following reasons:

• Violation of these terms and conditions.
• If evidence of fraud or fraudulent activity is found.
• Failure to cooperate with the identity verification process.
• If evidence of access from a restricted region is found.

Users may also close their account at any time. Any available balance must be withdrawn before the account is closed.

Go99 reserves the right to change, amend, or update these terms and conditions at any time. When changes are made:

• A notification will be posted on the platform.
• Notices may be sent to your registered email address.
• The effective date of any changes will be updated on this page.

If you have any questions about the terms and conditions, please contact go99 support. Our team is always available to assist you in Bengali.